At Maliya Tours we consider customer service not a department but to be everyone´s core responsibility – that is precisely what our team strives for every day. Following that code of practice allows us to deliver personalized customer service and helps us to meet the individual wishes and needs of our customers when designing our custom-made Sri Lanka roundtrips. Our wonderful team is ready to put together a customized trip to Sri Lanka or India just for you and inspired by you personally – contact us today! We can also help to plan your dream voyage to the Maldives or an amazing stop-over in Dubai. At the location, our team is always present and eager to discover new adventurous activities off the common tourist trails. All hotels selected to accommodate you during your trip must meet Maliya standards. Are you ready to come on a journey with us? Contact us today and get an exclusive first offer. Bon voyage!
Especially in these times it is important to us to support not only our customers but also our partners here in Sri Lanka, such as tour guides, drivers, souvenir sellers and service providers.
Therefore we offer a free rebooking service for new bookings until 31 July 2020*. Additionally we offer you • 15% discount • a dinner on site • a welcome present on arrival
We will continue to inform you regularly about the situation on site after your booking. Should you have any questions, we are of course also available by phone or email at any time.
We have compiled the latest entry requirements for Dubai and the Maldives for you.
*Surcharges may apply when rebooking according to season. Separate conditions apply for retreats.
We know what we are talking about. We constantly review the best hotels, restaurants, and activities.
Together with you, we plan tailor-made roundtrips in Sri Lanka. Customize your trip based on your travel preferences.
During the trip planning and your time in Sri Lanka we are there to support you. You can reach us on the phone anytime.
Sri Lanka offers you great possibilities for unique travel experiences: culture, nature, time to relax or adventure.
Our travel suggestions and your inspirational ideas will cater to offer you insightful guides and tips as you prepare your adventure with us. Whether you want a tailor-made tour from scratch or prefer to tap into one of our prearranged packages. We will assist you every step of the way, from planning your tailor-made tour until you reach your final destination.
Once you have selected your dream vacation and want to find out more about your preferred tour or create a tailor-made itinerary with your own travel ideas. Please feel free to contact your Travel Expert who will guide you through with the appropriate information and personalize your tour according to your travel ideas. You can easily send your travel requests using the request form or send an email directly to firstname.lastname@example.org or call us on +94771786766 to share your ideas with your Travel Expert who will create your travel proposal based on them. You set the pace and your Expert will do their best and will get back to you promptly.
When do I receive a travel offer?
Our Travel Expert will contact you by email within 2 working days and provide you with the first travel offer so that you can start planning your trip together. You are warmly welcomed to make an appointment for a first telephone conversation with your travel expert to discuss about your planned vacation.
How is the travel planning done?
We can reach you through email, whatsapp, Skype or by direct call to advise and guide you through various tailor made travel suggestions, activities, accommodation types and price options and will be happy to assist you personally with your planning.
How do I book my trip?
Once your travel plan is finalized, you can book your individual tour directly with us. Your Travel Expert will be available to offer you the best-priced vacation plan without any intermediaries. Even after the booking gets confirmed, any short term changes or inclusion of any other activities or programs can be discussed and arranged at any time as per the traveler’s request.
Are flights included in the travel price?
Please note that we are currently unable to offer international long-haul flights. However, we are of course happy to help you with the flight booking. We offer short-haul flights from Colombo to Male on the Maldives as part of our travel modules.
How do I pay my trip?
Once the booking is confirmed, you pay your trip directly to our agency in Sri Lanka. A deposit of 20% should be paid to reserve at the time of confirmation and the balance amount can be transferred 30 days prior to your arrival.
You have the option of making the payments via international bank transfers or credit cards. Please note that the payment transfer fee (transmitter fee) would cost 30 Euros and the amount could slightly vary from bank to bank and therefore cannot be precisely determined in advance. When making payments through bank transfers, please indicate “OUR” – transmitter pays costs and send us the receipt to finalize the booking confirmation.
In order to keep the payment fees low, we recommend proven online payment service providers such as Transfer Wise , Xoom By Paypal , azimo . The transfer fees for credit card payments are currently 3.5%, but can vary depending on the provider.
Amendments and Cancellation policy
In the event of cancellation, unless otherwise agreed, the following conditions apply:
Up to 30 days before the actual start of the trip, a cancellation fee of 20% will be charged from the total travel price.
Between 15 and 29 days before the actual start of the trip, a cancellation fee of 30% will be charged from the total travel price.
Between 7 and 14 days before the actual start of the trip, 60% of the price will be retained.
If 6 days or less before the start of the trip, a cancellation fee of 90% will be charged from the total travel price.
We recommend buying a travel cancellation insurance.
How do I receive a hotel voucher?
Our trips are always personalized and tailor-made according to your suggestions and there are no standard offers. You will always be accompanied by your chauffeur guide, who will be the first point of your contact for all questions during your private trip. He will ensure your hotel bookings and check-ins runs smoothly during your trip.
What information will I receive before travelling?
You will receive the name and contact details of your driver and your destination expert two weeks prior to your arrival. The driver will then, pick you up upon arrival at the airport and take care of all your needs. You will also be provided with a mobile phone and sim card on site so that you can always be connected.